CANCELLATION POLICY
You may cancel your order for a full refund IF 1) Your order hasn't been shipped yet, and 2) The Leftover sale is still running.
After your items have shipped, cancellation is not available anymore.
After the Leftover sale is closed, cancellation is not available anymore.
RETURN POLICY
As a limited-run project, we, unfortunately, do not accept returns.
UNDELIVERABLE AND AUTO-RETURNED ORDERS POLICY
Orders can be undeliverable and returned for various reasons, and the treatment of returned items will depend on why the order was returned.
ISSUE WITH AN ADDRESS
If the order was undelivered because we created the wrong address label, we will cover the costs of sending replacement items.
If the order was undelivered because the buyer provided us with an incorrect, insufficient, or outdated address, the buyer is responsible for covering the costs of resending.
UNCLAIMED PARCELS
If you fail to claim your parcel and it gets returned to us, we'll get in touch to arrange a second attempt.
The buyer is responsible for covering the re-shipping costs of unclaimed items.
Any unclaimed returned items are considered forfeited and are not eligible for refunds.
Please, ensure you pay for any outstanding customs and VAT fees in case these are requirements for receiving your parcel. Items returned because of unpaid customs and duty fees are treated as unclaimed.
UNDELIVERED ITEMS
Orders are considered undelivered if they don't move from a certain stop for 3+ weeks.
All orders will be tracked, so please keep an eye on your order as it moves through the delivery network.
After the cooldown period has passed, please contact us with your order number. We cover one re-send after we confirm that the address you provided was correct.
If further attempts are needed buyer is responsible for covering every next shipping attempt, and a 50% surcharge of their order applies to cover the cost of items and handling.
DAMAGED ITEMS
If you are unhappy with the conditions your items arrived in, we will send one replacement on us. After that, you will have to cover the shipping cost of every subsequent attempt.
If you receive damaged or otherwise faulty items, please contact us and make sure you include a photograph of the damaged/faulty item(s) and your order number.
INTERNATIONAL MAIL DISRUPTION
Mail can be delayed or otherwise disrupted due to various factors, from extreme weather conditions to new COVID-19 outbreaks. In the event that your country closes to receiving international mail down the road, we'll get in touch with you and discuss your options. Should your order need to be refunded because of the country closure, we will refund your order in full (no cancellation fee will apply).
To arrange cancellation or report missing or damaged items, use the CONTACT form on this website or email us directly at [email protected]. Make sure you include your order number (which will be listed in your order confirmation email). Please include photographic evidence of damage/imperfections.